There are no refunds for cancellations that are not earlier than 24 hours before the 1st class. Refunds, regardless of reason, will include a $10 processing fee.
After the first class, if you want to reschedule to another session (different day/time) we will try our best to accommodate for a $25 rescheduling fee.
We understand that sometimes group classes are not the right fit for your dog. In those cases, we will gladly move you into private lessons with our most experienced trainers. We will credit you the balance of your group class toward the cost of the private lessons.
Because classes are progressive, it is important to attend every class, every week. If you miss a class, we will send written homework, when available. We will allow you to make-up one missed class per session, when it becomes available. We will not allow reschedules of make-up classes.